How to read the reliability rate of a score
The reliability rate is a concept used to understand the level of confidence in relation to the score shown.
You can find the rate in the Engagement menu, on the Climate screen. When you click the name of a pillar, the Factors & Questions section shows, for each factor, the line Reliability rate: followed by the name of the range.
The rate of each pillar also appears when you click Full Report, the button on the 10 Pillars of Employee Engagement card, on the same Climate screen.
In this article:
What is the reliability rate?
The reliability rate is based on the number of respondents (the people who answered). The more respondents, the higher the reliability in relation to the score.
It is extremely important to take this rate into account when analyzing the results. For example: if the reliability rate of a factor is low and the score is 9.0, it may be that, with more responses about that factor, this score changes drastically.
The five reliability ranges
The rate is shown in five ranges:
Range | Interval |
|---|---|
Very low | 0% to 20% of respondents |
Low | 20% to 40% of respondents |
Average | 40% to 60% of respondents |
High | 60% to 80% of respondents |
Very high | 80% to 100% of respondents |
The ranges are in the Legend card, at the end of the pillar page.
The diagnosis is read in the factor and in the pillar, and not in a single question on its own.
If you have questions, talk to the TeamCulture team through the chat on the side or read more about the platform.
Updated on: 09/11/2026
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