Listen to your team's opinion!
It's time to understand where qualitative feedbacks appear, interact, and listen to the opinion of your team.
First, go to the feedback area in the left side menu or click here.
Important: whenever there is new feedback, a red dot will appear in the menu.
Entering this feedback area, if you are a group manager, you will see the feedback you sent and the feedback you received. Otherwise, you will only see the feedback you sent.
When you access this area, the sent feedback option is selected.
Therefore, all the feedbacks that appear in the list were feedbacks that you answered during the surveys.
All feedbacks that are submitted anonymously will appear with the anonymous identifier for the group manager and the account administrator, as you can see in the test comment in the image below:
Important: The feedbacks will only appear when the number of confirmed users is more than three (can be customized in the advanced plan) and when there are at least five qualitative feedbacks sent within 90 days.
When managers or admins respond to feedbacks they can use response shortcuts, write to the anonymous or to the collaborator who preferred to remove anonymity and identify themselves.
Important: We always recommend responding to feedback by seeking to create empathy and understand the person's opinion. Remember to never respond to feedback right away, ask questions and try to understand the moment and context of when the feedback was sent.
Learn best practices on how to respond to feedback.
As a manager, you can also mark feedback as completed or unread.
Once we respond, interact, and finalize the feedback by marking it as complete, the person who wrote the feedback can rate the feedback by telling them their level of satisfaction, or they can reopen it again with a message.
Remember that all the feedbacks of your groups and subgroups will appear in the list of feedbacks received. So it is essential to learn how to use the filter button on the upper right side.
In this button, you can filter the feedbacks by answered or unanswered, tone (constructive or positive), groups, pillars, read or unread, open or completed, rated and unrated.
You can also use the export button to view the same information in an excel spreadsheet.
In addition to the feedbacks that are sent through the survey, we have a button for creating new feedbacks and the feedbacks of custom surveys.
Do it differently! Let's Question, Act, and Evolve. Talk to our team right now using the side chat or learn more about custom surveys.
First, go to the feedback area in the left side menu or click here.
Important: whenever there is new feedback, a red dot will appear in the menu.
Entering this feedback area, if you are a group manager, you will see the feedback you sent and the feedback you received. Otherwise, you will only see the feedback you sent.
When you access this area, the sent feedback option is selected.
Therefore, all the feedbacks that appear in the list were feedbacks that you answered during the surveys.
All feedbacks that are submitted anonymously will appear with the anonymous identifier for the group manager and the account administrator, as you can see in the test comment in the image below:
Important: The feedbacks will only appear when the number of confirmed users is more than three (can be customized in the advanced plan) and when there are at least five qualitative feedbacks sent within 90 days.
When managers or admins respond to feedbacks they can use response shortcuts, write to the anonymous or to the collaborator who preferred to remove anonymity and identify themselves.
Important: We always recommend responding to feedback by seeking to create empathy and understand the person's opinion. Remember to never respond to feedback right away, ask questions and try to understand the moment and context of when the feedback was sent.
Learn best practices on how to respond to feedback.
As a manager, you can also mark feedback as completed or unread.
Once we respond, interact, and finalize the feedback by marking it as complete, the person who wrote the feedback can rate the feedback by telling them their level of satisfaction, or they can reopen it again with a message.
Remember that all the feedbacks of your groups and subgroups will appear in the list of feedbacks received. So it is essential to learn how to use the filter button on the upper right side.
In this button, you can filter the feedbacks by answered or unanswered, tone (constructive or positive), groups, pillars, read or unread, open or completed, rated and unrated.
You can also use the export button to view the same information in an excel spreadsheet.
In addition to the feedbacks that are sent through the survey, we have a button for creating new feedbacks and the feedbacks of custom surveys.
Do it differently! Let's Question, Act, and Evolve. Talk to our team right now using the side chat or learn more about custom surveys.
Updated on: 03/05/2021
Thank you!