Overall Engagement Average
After reading this article, you will know where the big number on the Climate screen comes from and what the color and the adjective next to that number mean. You will also learn about the Participation Rate and Answered Opinions. And you will understand the point that raises the most questions: what the Variation selector changes and what it does not change.
In this article:
- What the overall average is
- Color and adjective
- Participation Rate and Answered Opinions
- How the variation works
- Practical example
- Frequently asked questions
What the overall average is
The Overall Engagement Average is a macro view of the group's health, that is, it looks at the group as a whole. It is the big number on the Climate screen, which you find under Engagement > Climate. It is in the Overall Engagement Average card, in the first column on the left of the screen.
It is calculated from the scores of the specific Organizational Climate metrics. If you are not yet familiar with these metrics, we recommend reading the articles The 10 Employee Engagement Pillars, eNPS (Employee Net Promoter Score) Score, Leadership Net Promoter Score (LNPS) Score and Segmentation of Intelligent Pillars.
The Overall Average works like a radar: it shows where to look, but it does not explain the context. When it raises an alert, the next step is to go into the micro view, that is, the specific metrics, and draw up an action plan from there.
The number uses the responses from the last 90 days and is updated once a day. That is why it always shows the group's most recent reality.
In this calculation, the most recent responses weigh more than the older ones. This is what we call a weighted average.
Color and adjective
The Overall Average score has two categories linked to it: COLOR and ADJECTIVE. The color and the adjective change according to the range the score falls in.
COLOR category
This is the color scale of the Overall Engagement Average:
Overall Average score | Color |
|---|---|
Below 5 | RED |
From 5 to below 7.5 | YELLOW |
From 7.5 to 10 | GREEN |
Attention: the scale of the 10 Pillars is different. In them, yellow goes from 5 to below 7, and green starts at 7. That is why a score of 7.2 appears green in one of the 10 Pillars and yellow in the Overall Average.
ADJECTIVE category
This is the adjective scale of the Overall Engagement Average:
Overall Average score | Adjective |
|---|---|
4.4 and below | LOW |
Above 4.4 up to 5.4 | OK |
Above 5.4 up to 7.4 | Good |
Above 7.4 up to 8.9 | Very good |
Above 8.9 up to 10.0 | AMAZING |
Participation Rate and Answered Opinions
The Participation Rate is the percentage of people in the group who answered the survey. To find out who counts as a respondent, see the article Participation.
Answered Opinions are calculated based on the opinions that people in the group send and that the people responsible answer. On the card, they appear as a percentage, like the Participation Rate. When you answer a person in the group, the Answered Opinions rate goes up. To learn more, see the articles How to Interact with Received Opinions and Analytical Opinions Report.
How the variation works
The variation icon shows whether the score went up or down.
The variation compares the current score with the score the group had at the point chosen in the Variation selector. That is why it changes when you change the period.
The variation appears throughout the platform and indicates a trend: it shows where the score is going up and where it is going down.
The Variation selector is in the upper right corner. It sets the point used as the comparison base and offers periods such as 7 days, 30 days, 3 months, 6 months, 12 months and All Time.
Important: this selector does not change the current data. The score and the participation indicators stay exactly the same. The only thing that changes is the reference used to calculate the variation. Answered Opinions also have a variation badge: it changes when you change the period, but their value stays the same.
Period chosen | The current score is compared with |
|---|---|
30 days | the score from 30 days ago |
3 months | the score from 90 days ago |
6 months | the score from 180 days ago |
Practical example
In the example, the Overall Average is 7.96. It is classified as Very good and appears in GREEN, because 7.96 is between 7.5 and 10.
If you change the period in the Variation selector, 7.96 is still 7.96. Only the variation changes, because the score used in the comparison changes.
Frequently asked questions
I changed the period in the Variation selector and the score stayed the same. Why?
Because the selector only changes the comparison base of the variation. The current score stays the same, calculated from the responses of the last 90 days.
The Overall Average is at 6.67 and appeared in yellow. Shouldn't it be green?
No. In the Overall Average, green starts at 7.5, so 6.67 is yellow. Comparing it with one of the 10 Pillars can be confusing, because in the 10 Pillars green starts at 7. They are different scales for different metrics.
Updated on: 04/11/2026
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